6.0 FHWA Information Systems - UPACS Change/Reset My PIN Page

6.1 Sample Page

The FHWA Information Systems - UPACS Change/Reset My UPACS PIN page allows a User to create a new UPACS PIN. This page is displayed when a User clicks the <Reset PIN> button on the FHWA Information Systems - UPACS Login page, when it has been 60 days since the last time you changed your PIN, or when the UA has flagged your PIN requiring it to be changed.

6.2 Entering Required Information

The system uses the UPACS User-Id, UPACS Password and a secret word to verify the User's identity. If requested, all of these fields must be entered correctly (they must match what was previously entered in UPACS) to successfully reset the UPACS PIN.

The User must enter each of the requested fields along with their new UPACS PIN. The new UPACS PIN must be structured in accordance with the Password/PIN rules.

After entering all required information, click the <Reset UPACS PIN> button.

6.3 Password/PIN Rules

To view a list of rules that need to be followed when changing or resetting the PIN, click the "Password/PIN Rules" link. These rules display in a separate browser window.

6.4 Validating the Entries

The entries are validated by confirming that the UPACS User-Id and a secret word are correct and the new PIN is in accordance with the Password/PIN rules.

6.5 Valid Entries

If all entries are valid, the PIN is reset, the FHWA Information Systems - UPACS Production Menu page is displayed, and a confirmation e-mail message is sent to the User.

6.6 Invalid Entries

If the User-Id cannot be verified, the "Errors were encountered" error message will be displayed at the top of the page and the "Invalid User Id" error message will be displayed under the UPACS User-Id field.

If the secret word is invalid, the "The information you entered is incorrect" error message will be displayed at the top of the page. It will not display what field the error is in.

If the secret word is entered incorrectly three times in a row, the FHWA Information Systems-UPACS Login page is displayed with the following error message: "Your UPACS Account is "hard" locked because there have been 3 consecutive failed attempts to reset your PIN. You must notify your local UPACS Administrator to have your UPACS Account un-locked and then you must set up a new UPACS PIN."

If the new PIN does not conform to the PIN Rules, the "Errors were encountered" and "The PIN does not conform to PIN rules. Click on "Password/PIN Rules" for the specific rules" error messages will be displayed at the top of the page.

If the two new PINs do not match, the following message will be displayed: "The two entries of "PIN" must be identical" will be displayed.

6.7 Confirmation E-mail Message

Whenever there is a successful attempt to change or reset the PIN for an UPACS Account, a confirmation message is sent to the User's E-mail account. If the user ever receives this e-mail message when they did not change or reset their PIN, they should contact their local UA immediately.

A sample of the pin change/reset confirmation message:

On Wednesday, October 5, 2005 10:49:00 AM EDT, the PIN for JBUTLER was reset. If you did not perform this action, notify your UPACS Administrator immediately.

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