5.0 FHWA Information Systems - UPACS Change/Reset My UPACS Password Page

5.1 Sample Page

The FHWA Information Systems - UPACS Change/Reset My UPACS Password page allows a User to create a new UPACS Password. This page is displayed automatically if a User is "Soft-Locked", when a User clicks the <Reset Password> button on the FHWA Information Systems - UPACS Login page, when it has been 60 days since the last time a User's password has been changed, or when the UA has reset a User's password to a "Temporary Password"

5.2 Entering Required Information

The system uses the secret word to verify the User's identity. If requested, all of these fields must be entered correctly (they must match what was previously entered in UPACS) to successfully reset the UPACS Password.

The User must enter each of the requested fields along with their new UPACS Password. The new UPACS Password must be structured in accordance with the Password/PIN rules.

After entering all required information, click the <Reset UPACS Password> button.

5.3 Soft-Locked Message

If you "Soft-Locked" your UPACS Account by entering your Password incorrectly three times, this page will be displayed with the following error message: "Your UPACS Account has been soft-locked for password violations. You can unlock your UPACS Account by entering the following information and resetting your Password. Remember: the entry in the Password field is case sensitive!"

5.4 Password/PIN Rules

To view a list of rules that need to be followed when changing or resetting the Password, click the "Password/PIN Rules" link. These rules display in a separate browser window.

5.5 Validating the Entries

The entries are validated confirming that the UPACS User-Id and secret word are correct and the new Password is in accordance with the Password/PIN rules.

5.5.1 Valid Entries

If all entries are valid, the Password is reset, the FHWA Information Systems - UPACS Production Menu page is displayed, and a confirmation e-mail message is sent to the User.

5.5.2 Invalid Entries

If the User-Id cannot be verified, an "Errors were encountered" errors message will be displayed at the top of the page and the "Invalid User Id" error message will be displayed under the UPACS User-Id field.

If the secret word is invalid, the "The information you entered is incorrect" error message will be displayed at the top of the page. It will not show what field is in error.

If the secret word is entered incorrectly three times in a row, the FHWA Information Systems - UPACS Login page is displayed with the following error message: "Your UPACS Account is "hard" locked because there have been 3 consecutive failed attempts to reset your UPACS Password. You must notify your local UPACS Administrator to have your UPACS Account un-locked and then you will need to set up a new UPACS Password."

If the new Password does not conform to the Password Rules, the error message "Errors were encountered" and the "The password does not conform to password rules. Click on "Password/PIN Rules" for the specific rules" error messages will be displayed at the top of the page.

If the two new Passwords do not match, following message will be displayed: "The two entries of "Password" must be identical" .

5.6 Confirmation E-mail Message

Whenever there is a successful attempt to change or reset the Password for a UPACS Account, a confirmation message is sent to the User's E-mail account. If the user ever receives this e-mail message when they did not change or reset their Password, they should contact their local UA immediately.

A sample of the password change/reset confirmation message:

On Wednesday, October 5, 2005 10:34:31 AM EDT, the password for KNELSON was reset by KNELSON. If you did not perform this action, notify your UPACS Administrator immediately.

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